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Supplies Shops Help Center | FAQs

Supplies Shops Help Center | FAQs

Frequently Asked Questions

Below you can find common questions we hear repeatedly. Please browse for the answer you need below. If you are still having trouble with something, don’t hesitate to contact us at 855-632-8520 or via email at [email protected].

What’s the difference in paper weight, such as 11pt, 14pt, or 20# and 24#?

Folder and paper weight tend to be measured differently. Paper is usually measured in pounds, but weight can vary depending on the type. Generally, 24# paper is more suitable for laser printers, high-speed copiers, inkjet printers, and offset presses. For all purpose needs, 20# paper is thinner, but effective, especially for use in standard copiers.

Folder quality increases as the weight, measured in points (pt), caliper increases. So 11pt would be a standard economy folder, 14pt is a sturdier folder, and 20pt or 25pt are going to be heavy duty pressboard folders.

Can I refund or return products?

If you are not satisfied with any stock products you have ordered, you may return the item(s) up to thirty (30) days after receipt.

Returns for an Exchange / Replacement
Contact The Supplies Shops via email at [email protected].

In your email, include:

  • Your order number
  • Item number(s) of the products(s) you would like to return
  • Item number(s) of the products you would like in exchange

Customers must return the products(s) via UPS Ground to the provided address and provide The Supplies Shops with the tracking number in order to receive a refund.

Restocking fees will be waived for this type of refund.

Returns without an Exchange / Replacement
Contact The Supplies Shops via email at [email protected].
In your email, include:

  • Your order number
  • Item number(s) of the products(s) you would like to return
  • Reason for the return

Customers must return the product(s) via UPS Ground to the provided address and provide The Supplies Shops with the tracking number in order to receive a refund.
Customers are responsible for all shipping charges and a 15% restocking fee for processing and handling of return orders made in error.

Custom Returns
We cannot accept returns for custom items unless there are standard manufacturing errors.
Where there are extenuating circumstances, customer service may deem it possible to cancel a custom print job. The customer will be responsible for all plate charges incurred up until that point of production, as well as a fee equal to 25% of the order total, in order to cancel the job.

Additional information can be found on our Shipping & Returns page, or you can contact via email at [email protected], or by phone 855-632-8520.

What’s the difference between end tab and top tab?

End tab folders are designed specifically for shelf filing systems. They have an extended end tab, or side tab, on the short side of the folder which makes labels easy to view when looking at numerous files on a shelf. End tab products will not fit in a drawer filing system.

Top tab products, on the other hand, are best used in filing drawers. Top tabs are situated on the long edge of the folder, so they stick up, enabling quick tab visibility of the folder as it sits in the drawer.

How do I receive the free shipping on $99+ order?

To qualify for the free shipping discount your order must meet the following requirements:

  • Order subtotal must be over $99 before any coupons are applied, and excludes any additional taxes or fees. For example, an order that costs $97 plus $6.79 in taxes, for a grand total of $103.79, DOES NOT QUALIFY for free ground shipping.
  • The shipping destination must be within the lower 48 states. We regret that we cannot offer this discount to our Alaskan or Hawaiian customers.
  • Orders must ship to one address. Split shipments may be made at the discretion of The Supplies Shops. Contact us for more information.
  • Free shipping only applies to UPS Standard Ground shipping options. Expedited shipping charges must be paid by the customer.

To receive the free shipping discount, simply add more than $99 worth of goods into your shopping cart. When you enter your zip code to continue the checkout process, you should see the shipping options available to you, with the standard UPS Ground option default selected and listed as $0.00. Simply continue to checkout and you will receive free shipping on your order! For additional details, visit our Shipping & Returns page, call us at 855-632-8520, or email us at [email protected].

Can I get a product sample?

We provide samples of most products. Submit a contact us form requesting a sample. Please make sure to include:

  • The item number(s) you are interested in
  • Your name and contact information (phone and email)
  • The address to send the sample to

We will do our best to quickly send out a sample for your review.

Can I pay by check?

Yes you can! To pay by check, simply follow the steps below:

  1. Add all desired items to your online cart
  2. In the cart, enter your zip code to get shipping and tax totals
  3. Print out that screen and mail it with your check for the total amount shown
  4. Checks should be made payable to “Supplies Shops, Inc.”
  5. Include your name, phone number, and email address so we can contact you with any issues regarding your order
  6. Mail the printed out cart page and check to: 30 Plymouth Street, Fairfield, NJ 07004

Once we receive your order, we will process and update you with invoice and tracking to the email address you provide.

I cannot check out. What should I do?

If you are having difficulty checking out, we ask that you first review your order:

  • Did you enter your zip code in the shopping cart to proceed to checkout?
  • Have you entered all required information for your shipping address, billing address, and credit card information?
  • Double check that your credit card details are entered correctly, and the billing address matched the address for the card.
  • If you are still having trouble checking out, please give us a call at 855-632-8520 and we will assist you in checking out.

I cannot find the product I need. Can it be custom made?

We can try! We can customize most items for you.

We specialize in Custom index dividers. You can even format them yourself with our Custom Divider Wizard.

However, we are also really good at producing custom folders, envelopes, forms, tape, and labels. This includes custom printing, as well as custom sizes and configurations for envelopes, tape, forms, folders, labels, etc. If you need special fastener positions in your folders, perforations or holes punched in your forms, custom windows or sealing options on your envelopes, or custom printed box sealing tape, we can accommodate your needs.

So, if you cannot find the item in stock that you are looking for, please don’t hesitate to contact us. Chances are we can make it for you!

What do all these tape terms mean?

Many of our tapes are highly specialized and use technical terminology to describe the tape properties and applications. To help clarify what these terms mean, we’ve created a tape glossary identifying terms and phrases frequently asked about. You can find a list of these terms and their definitions by navigating to our tape glossary page. If you need additional clarification on any terms, or cannot find the definition for what you are a looking for, please contact us.

What is a DUNS number, and does Supplies Shops, Inc. have one?

The D-U-N-S number has been around since 1962. The acronym D-U-N-S stands for Data Universal Numbering System. Assigned and maintained by Dun & Bradstreet, the unique nine digit identification number has been assigned to over 100 million businesses worldwide. The DUNS number that is assigned to a business stays with that business forever. This is true even of businesses that have branches that close or go out of business. Due to the unique identifying properties and information associated with the DUNS number, it was adopted as the standard business identifier for federal electronic commerce in October 1994. Additionally, the DUNS number was incorporated into the Federal Acquisition Regulation (FAR) in April 1998 as the Federal Government’s contractor identification code for all procurement-related activities.

The Supplies Shops has a DUNS number. Our DUNS number is 079909510.

Please feel free to contact us for any additional information you may have regarding our DUNS number, or government procurement.

How do I find the right yearband label?

Finding the right yearband label can be a daunting task. There are many systems to choose from, where colors can be similar, causing confusion. One method to find your proper label could be to try and use our label finder. Using this tool will allow you to use one of your existing yearbands to choose the year and label background color to find possible systems that would match the label you have. Be sure when comparing the labels to consider the label height and width. If you still have difficulty finding the label that fits your system, you can send us an email with an image of your existing label to [email protected], or call us at 855-632-8520 so one of our customer service representatives can help match your label system.

Can you ship same day?

Yes, it is possible to ship same day. Note that published expedited shipping options are for transit only and do not include handling time. Most orders placed after 12 pm EST with expedited shipping options will not ship until the following day or later depending on the product’s handling time. So if an order is placed for Next day air at 3 pm EST on a Tuesday, it may not ship until Wednesday with next day delivery for Thursday. IF YOU NEED YOUR ORDER TO SHIP SAME DAY, PLEASE CONTACT US. We cannot guarantee same day shipping without checking on the warehouse shipping status.

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